Below FAQ are some common asked questions from our customers.
If you have other questions, please just send it to info@neverhaveiever.shop
For immediate support, drop us a message on our official Instagram!

Pre Sale Questions

Please check 'Tutorial' from the menu.

Clean your nails, apply the adhesive, press on the nails. For detailed instructions, visit "Tutorials" page.

To remove our nails safely, soak your hands in warm, soapy water for about 10-15 minutes. Gently lift the edges with a manicure stick. Avoid pulling or forcing them off to protect your natural nails. For detailed instructions, visit "Tutorials" page.

Our nails can last up to two weeks with proper care.

Yes! Use promo code: NHIENEWFRIEND to get 30% off on your first order. Plus, we offer seasonal discounts on select products. Stay tuned!

We ship to the US and Greater China (Mainland, Hong Kong, Macau, Taiwan). Delivery times vary based on location.

After-sale Questions

After shipment, you'll receive an email with a tracking number to monitor your order's delivery status.

Our return policy allows for returns within 30 days of receiving the item. The item must be in its original condition, with tags and packaging, and you'll need the receipt or proof of purchase. Contact us at info@neverhaveiever.shop to start a return. Damaged or defective items can also be returned. Refunds will be issued within 10 business days. Contact us at neverhaveiever.shop@gmail.com if there are any issues.